FOR ADVOCATES

Everything you need to manage a veteran’s claim. In one secure place.

VeteranAide gives advocates one secure place to manage DVA compensation claims, bringing veteran information, medical evidence, appointments, communications, tasks and claim progress together.

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What advocates are saying

  • Since using VeteranAide, I’ve been able to make my workday and workload far more succinct. Rather than having 10+ tabs open at any one time, I am down to only a few. Being able to complete the majority of my admin and workflow within one system has greatly minimised the time spent on menial tasks, allowing me to focus more effectively on the core parts of my job.
    Andrew
    Veteran Advocate
  • Before using VeteranAide, I spent a lot of time manually tracking each claim’s status, chasing veterans for onboarding information and documents, and re-entering information already in the database. VeteranAide has made this process more efficient by bringing everything into a clear representation that highlights claims and their progress.

    The automated follow-ups, veteran portal, estimated WIPs, and claims timeline have particularly reduced the administrative workload while maintaining accuracy that I trust and rely on. Ultimately, VeteranAide has made me more efficient when handling the administrative workload.
    Rey
    Veteran Advocate
  • Before VeteranAide, we used a generic CRM supported by spreadsheets to manage cases and claims. It was frustrating to use and difficult to track cases.

    VeteranAide has made managing cases much easier. I can quickly see where each veteran is up to, what needs to be done and the progress of their claim. It’s reduced administration and given us a much clearer way to manage our cases and claims.
    Jemma
    Veteran Advocate

Everything you need, at a glance

When you are supporting dozens of veterans, it should be easy to see where every claim is at, what needs attention and what needs to happen next.

  • See every veteran and active claim in one place
  • Track progress, actions and outstanding information
  • Manage appointments and important dates
  • Keep documents, medical records and evidence together

Bring conditions, evidence and requirements together. Relevant Statements of Principles can be brought into the claim workflow, helping you understand the evidence requirements associated with each condition and what is still needed.

  • Identify relevant Statements of Principles
  • Understand evidence requirements
  • See what evidence is already available
  • Identify what is still outstanding

See what has happened, what needs attention and what needs to happen next, with tasks, follow-ups and next actions kept visible alongside the claim.

  • See where each claim is up to
  • Keep tasks and DVA follow-ups visible
  • Know who needs to act next
  • Keep important dates and actions from being missed

Make it easier to keep veterans updated with generated communications about claim progress, next steps and important actions.

  • Generate claim updates from information already held in VeteranAide 
  • Keep veterans informed about progress and next steps 
  • Reduce the need to manually draft every update 
  • Keep a clearer record of communications

Keep important information, activity and decisions connected to the claim so the context is there when you need it.

  • Keep claim activity and decisions in one place
  • Retain important supporting information and history
  • Support easier handovers and stronger continuity
  • Reduce reliance on inboxes, folders and individual memory

Start with what needs your attention today

VeteranAide brings the most important work to the front, so you can quickly see what needs action across your caseload without working through spreadsheets, inboxes and individual files.

  • See tasks due today or this week
  • Track overdue follow-ups and outstanding actions
  • Keep claims moving with clearer next steps
  • Stay on top of practitioner and DVA follow-up
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Less time managing the process.
More time supporting the veteran.

See how VeteranAide can help you manage your caseload, reduce administration and keep every claim moving.

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